Like New, Very Good and Good only refer to the cosmetic condition of the phone. Please see the product photos and/or tap the ‘i’ icon beside Condition for more details on each condition tier. Note that every phone we sell has undergone rigorous testing by two trained technicians. This ensures that every phone we sell is working perfectly, regardless of the phone’s condition tier. Part of our inventory is in “Brand New” condition. These are phones that are sealed in their box and have never been used before. 

Yes: an unlocked device will work with all Canadian carriers. Our phones are not tied to any specific contract or phone plan, so you can choose the plan that is right for you. To use this phone with your plan, you will need a Nano SIM card from your carrier. If you already have a 'live' Nano SIM card, simply insert it into your new phone to instantly begin using it with your plan.

Maybe! If we uncover any issues in the course of our extensive testing, we’ll repair the phone to ensure it is fully functional.

Our inventory comes from people who sell their phones to us through our Concierge selling services. All phones are shipped to our office, where they undergo two rounds of rigorous testing by our highly trained staff. We only sell devices that pass all our tests, so that our buyers can be confident they’ll receive a fully functional device.